Approaches to Diverse Society
Collaboration with society
and stakeholders and information disclosure
We strive to collaborate with stakeholders such as tenants and facility users, business partners such as property management companies, and local communities when managing the properties of each fund.We also strive to disclose information on sustainability to those stakeholders.In addition, we are strengthening our preparations for normal times and working on BCP (Business Continuity Plan) such as disaster prevention and disaster countermeasures.
Collaboration with tenants
and Satisfaction improvement
- Goal of DPR※
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Regular implementation of tenant satisfaction surveys
- Result
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Tenant Satisfaction Survey
We regularly conduct tenant satisfaction surveys to identify tenant requests and provide more comfortable facilities and services. In fiscal 2022, we began outsourcing this survey to an outside company to improve transparency.Valuable opinions gathered through these surveys will be actively used to improve future satisfaction.
Customer Satisfaction Surveys, Scores and Responses
CSI (Customer Satisfaction Index) factors
- Responses of the asset manager
- Responses of the property management company
- Responses of the building management company
- Responses in the event of a problem occurring
- Responses in the events of emergency situations (including earthquakes and typhoons)
- Indoor environment
- ESG-related handling
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Ensure the security
and comfort of tenants
- Goal of DPR※
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Promote efforts to ensure tenant safety in preparation for disasters
- Result
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Fire-fighting training and earthquake disaster training (once a year)
Training (Kobe Minato Warehouse) -
Strengthening the BCP system by preparing emergency equipment and BCP manuals, etc.
Left: BCP manual/evacuation site (Noda Logistics Center)
Right: BCP Manual/List of Emergency Equipment (Noda Logistics Center)
Left: Example of installation of emergency equipment (Kobe Minato Warehouse)
Right: Example of installation of emergency equipment (Shinano Unyu Urayasu Distribution Center)
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Engagement with Local Communities
- Result
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Implementation of events aimed at increasing contact points between tenants and end users at retail facilities
Sponsoring campaigns to support Pink Pony (Breast Cancer Awareness Activities) (October 2019, Espoire Omotesando) -
Active participation in regional consultative bodies
If there is a council for discussing local issues and matters that require joint response at the location of the property under management, we will actively participate as a management company after confirming the purpose.
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Conclusion of Neighborhood Agreement for BCP Response with Neighboring Property Owners
We have concluded an agreement with the government as a temporary evacuation site in the event of a disaster and are contributing to strengthening the disaster prevention functions of the region.
Concluded an agreement with a tenant for use as a temporary evacuation service in the event of a tsunami (SLOGI Ichikawa) -
Implementation of social contribution events, etc., utilizing vacant land in owned properties
Blood donation bus organized by tenants (November 2022, MCUD Kawasaki I)
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Investor engagement
- Goal of DPR※
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Conduct regular survey to DPR investors.
- Result
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Investor Survey
We are conducting an investor survey with the aim of grasping property management policies and performance requirements and reflecting them in future investment and management strategies.
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Active disclosure of ESG-related information
We are conducting a seminar for investors
Seminar for investors Left (November, 2019), Right (February, 2018) -
Online asset management reports and information exchange meetings；Video distribution of financial results briefings
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